FAQ

FREQUENTLY ASKED QUESTIONS

Easy Apply — I-90 Green Card Renewal Assistance

Last Updated: May 2026

About Easy Apply

1. Is Easy Apply a government website? Are you affiliated with USCIS?

No. Easy Apply is a private, independent document-preparation service. We are not affiliated with USCIS, the Department of Homeland Security, or any government agency, and we are not a law firm.

We provide software and guided assistance that helps you prepare your Form I-90 correctly. Once your package is ready, you print it, sign it, and mail it to USCIS yourself. USCIS is the only authority that reviews and decides your application. Any decision about your Permanent Resident Card rests solely with USCIS.

2. Why is there a charge if Form I-90 is available for free?

Form I-90 is a free government form available at uscis.gov. We do not charge for the form itself.

What you are paying for is the preparation assistance — and the peace of mind that comes with it. The I-90 is one of the more complex government forms. It contains multiple sections with conditional logic: the questions you must answer depend on your specific situation, and selecting the wrong reason for filing or leaving a required field blank can cause USCIS to reject or delay your application.

Our guided questionnaire adapts to your answers in real time, shows you only the questions that apply to your situation, and flags potential errors before your package is generated. Think of it the way most people think about tax software: the IRS forms are free, but most people use a service to make sure everything is done correctly.

3. What exactly do I get for $250?

Your $250 package includes everything you need to mail a complete, correct application to USCIS:

A guided online questionnaire that adapts to your specific situation and reason for filing
Smart warnings and alerts throughout the questionnaire that flag common errors in real time
An automated review of your completed answers for missing information and common mistakes
Your completed Form I-90 (Edition 01/20/25), filled out and ready to print and sign
A personalized document checklist showing exactly which supporting documents you need
Step-by-step mailing instructions, including the correct USCIS address for both regular mail and couriers
An explanation of all applicable USCIS government fees and how to pay them
Delivery of the complete package to your email inbox
Phone and email customer support throughout the process

4. Does your fee include the USCIS filing fee?

No. The USCIS filing fee is a separate government charge paid directly to USCIS when you mail your application — it is not part of our service fee.

Your confirmation email and mailing package will include a clear explanation of the applicable government fee for your case and instructions on how to pay it. You can also check the current fee at uscis.gov/i-90.

To be clear about what each charge covers:

$250 to Easy Apply: Covers our preparation software, guided questionnaire, document checklist, mailing instructions, and customer support
USCIS filing fee: Paid separately, directly to the U.S. government, when you mail your application

5. What is the optional attorney review add-on?

For an additional $300, you may select the attorney review add-on at checkout. An independent, licensed immigration attorney — not Easy Apply — will review your completed application before your package is delivered to you.

Important: Easy Apply is not a law firm and does not provide legal advice. The attorney review is performed by an independent attorney who is not an employee of Easy Apply. Any attorney-client relationship is solely between you and the reviewing attorney.

The attorney review add-on is entirely optional. It is designed for applicants with complex situations — such as prior removal proceedings, conditional resident status, or unusual filing reasons — who want a licensed professional to review their application before mailing.

About Form I-90

6. What is Form I-90 and who needs to file it?

Form I-90 (Application to Replace Permanent Resident Card) is the official USCIS form used to renew or replace a Green Card. You may need to file if any of the following apply:

Your card has expired or will expire within the next six months
Your card was lost, stolen, or destroyed
Your card was issued by USCIS but never arrived in the mail
Your card is damaged or no longer readable
Your legal name or other biographical information has changed since your card was issued
Your card contains incorrect information due to a USCIS/DHS error
You hold an older edition of the Alien Registration Card
You have reached your 14th birthday and are required to register

Filing Form I-90 does not change your immigration status. Your permanent resident status does not expire when your card expires — but you need a valid card to work, travel, and prove your status in everyday situations.

7. How complex is the I-90 compared to other government forms?

The I-90 is more complex than it first appears. The form has 8 parts and the correct answers — and the documents you must include — depend entirely on your reason for filing. For example:

If your card has incorrect data due to a USCIS/DHS error, you must include your original card (not a copy) — the only reason where an original is required
If your card was issued but never received, this reason only applies if USCIS confirmed the card was returned to them as undeliverable. If the card was simply lost in transit, you must use “lost, stolen, or destroyed” instead
If your reason is expiration, your card must already be expired or expire within six months

Our questionnaire includes built-in warnings that alert you to these distinctions as you fill out the form, reducing the risk of selecting the wrong reason or missing a required document.

8. Can I file Form I-90 if I am a conditional permanent resident?

Generally, no. If your conditional permanent resident status (for example, CR1, CR2, CF1, or CF2) is expiring within the next 90 days, you should not file Form I-90. Conditional residents approaching their expiration date typically need to file Form I-751 (Petition to Remove Conditions on Residence) instead.

If your conditional resident status has more than 90 days remaining and you need to replace your card for another reason (lost, stolen, damaged, etc.), you may file Form I-90.

If you are unsure which form applies to your situation, we recommend consulting an immigration attorney before proceeding.

9. Do I need a U.S. mailing address to file?

Yes. USCIS will mail your new Green Card only to a U.S. address. If you currently live outside the United States, you will need to provide a trusted U.S. address where your card can be received.

The Application Process

10. How does the Easy Apply process work?

The process has three steps:

Step 1 — Answer the questionnaire

Complete our guided online questionnaire. It adapts to your situation and reason for filing, shows you only the questions that apply to you, and alerts you if any of your answers may cause a problem with your application.

Step 2 — Review and pay

Our system reviews your answers for common errors and missing information. You choose whether to add the optional attorney review at checkout.

Step 3 — Receive your package and mail to USCIS

You receive your complete package by email. You then print the form, sign it by hand, attach your documents, and mail the package to USCIS.

11. How long does the questionnaire take?

Most customers complete the questionnaire in under 30 minutes. The exact time depends on your specific situation — some filing reasons involve more questions than others.

12. What happens after I mail my application to USCIS?

Receipt Notice: USCIS will mail you a Form I-797 (Notice of Action) confirming receipt. Keep this — it contains your receipt number.
Biometrics Appointment (if required): Depending on your situation, USCIS may require you to attend an appointment to provide your fingerprints, photograph, and signature.
New Card Issued: USCIS will mail your new Green Card to the U.S. address you provided.
Original Documents Returned: If you submitted original documents (required only for DHS error cases), USCIS will return them to you.

You can check your case status at any time at uscis.gov/casestatus using the receipt number from your Form I-797.

13. How long does USCIS take to process a Form I-90?

USCIS processing times vary and change frequently. Easy Apply has no control over USCIS processing times and cannot provide a timeline estimate. For current estimates, visit uscis.gov/i-90.

14. Where do I mail my application?

The correct address depends on how you send your package. Your Easy Apply package will include the current addresses. For reference:

By regular U.S. mail (USPS):

USCIS / Attn: I-90 / P.O. Box 21262 / Phoenix, AZ 85036-1262

By courier (FedEx, UPS, or DHL):

USCIS / Attn: I-90 (Box 21262) / 2108 E. Elliot Rd. / Tempe, AZ 85284-1806

Important: USCIS can change filing addresses at any time. Always confirm the current address at uscis.gov/i-90 before mailing.

Documents and Signing

15. What documents do I need to include with my application?

The documents required depend on your reason for filing. Your Easy Apply package includes a personalized checklist. A general summary:

Lost, stolen, or destroyed: A copy of your Green Card, or a copy of a government-issued photo ID (passport, driver’s license, or military ID)
Card issued but never received: A copy of the most recent Form I-797 for the case that should have produced your card, plus a copy of your Green Card or photo ID. Note: only use this reason if USCIS confirmed the card was returned as undeliverable.
Damaged card: A copy of your Green Card or photo ID
USCIS/DHS error: Your ORIGINAL Green Card with incorrect data (copies not accepted), plus proof of the correct information
Name or information legally changed: The legal document showing the change (marriage certificate, court order, divorce decree, or adoption decree)
Expired or expiring card: A copy of your expired or expiring Green Card
Older edition card: A copy of your Green Card or Alien Registration Card

In general, send copies — not originals. The only exception is the DHS error reason, which requires your original card.

16. Do I need to sign the form? Can I type my signature?

Yes, you must sign Form I-90 by hand in ink in Part 5. USCIS will reject an unsigned application. A typed or stamped name is not accepted.

If an interpreter helped you complete the form, that interpreter must also sign and date Part 6 by hand. If someone other than you prepared the form, that person must sign and date Part 7 by hand.

17. My name has changed since my Green Card was issued. How do I fill out the name fields?

In Part 1 of the form, enter your name exactly as it appears on your current Green Card — even if that name is no longer correct. This is the name USCIS has on file for you.

If your name has legally changed, check “Yes” on question 4 and complete Items 5a–5c with your new legal name. Your new card will be issued in the new name. You must attach the legal document showing the name change.

Billing and Refunds

18. What is the service fee?

Base package: $250.00
Optional attorney review add-on: $300.00

These fees do not include the USCIS government filing fee, which is paid separately and directly to USCIS when you mail your application.

19. Can I get a refund?

Because Easy Apply’s guided preparation service is delivered interactively and in real time — through field-by-field instructions and pop-up guidance displayed as the user completes the application — the service is consumed during platform use and cannot be returned or undone.

No refund will be issued once the user has accessed the guided application workflow, regardless of whether the user completed the form, downloaded the package, received the delivery email, or submitted the application to USCIS.

Limited Pre-Access Refund

A full refund may be issued solely at Easy Apply’s discretion if all of the following conditions are satisfied:

– The refund request is received within 24 hours of payment; and
– The user has not accessed the guided application workflow; and
– No application package has been generated or delivered.

Requests that do not meet all three conditions will be denied.

20. How long does a refund take to appear?

Refunds typically post within 3–4 business days after being issued. If you have received a refund confirmation and the refund has not appeared after 4 business days, please contact your bank or card issuer directly.

21. Can I cancel my order?

Your order begins processing immediately upon submission of payment. The guided questionnaire, including all field-level instructions, pop-up guidance, and personalized explanations displayed during the completion of your application, constitutes the core of Easy Apply’s service and is delivered in real time as you navigate the platform. Accordingly, substantial performance of Easy Apply’s service begins immediately upon your first access to the guided application workflow following payment.

Privacy and Security

22. How is my personal information protected?

Your information is protected by OpenSSL AES-256 encryption, the same standard used by banks and financial institutions. Specific protections include:

All data transmitted through our website uses SSL encryption
Your A-Number is used only to prepare your application and is not retained after your transaction is complete
Your credit card information is never stored on our servers
Our database is accessible only by authorized, background-checked personnel

For complete details, please review our Privacy Policy.

23. Can I request deletion of my personal information?

Yes. You have the right to request deletion of your personal information under CCPA, CPRA, VCDPA, and GDPR. You can submit a deletion request using the form on our website.

Please be aware that once your information is deleted, we will no longer be able to identify or assist with your order. Only an anonymized record (order number and transaction date) will remain with our payment processor for accounting purposes.

Customer Support

24. How can I contact Easy Apply?

We are committed to 100% customer satisfaction. Please contact us:

Email: support@easy-apply.us
Phone: (305) 848-8008
Office Hours: Monday – Friday, 9:00 AM – 6:30 PM ET